Services
Around-the-clock monitoring, incident response, and change management — from engineers who build at this level.
Talk to usAptient's managed infrastructure service puts your network under the care of the same engineers who design and build at carrier scale. This is not a tier-one NOC reading from a runbook. Every engineer on your account understands the architecture, can diagnose at the protocol level, and has the authority to act without bureaucracy.
We offer fully outsourced NOC coverage, team augmentation for after-hours or overflow support, and dedicated account engineering. SLAs are available across Standard, Enhanced, and Critical tiers. We are technology-agnostic — we manage infrastructure built with any vendor or any integrator.
Seven years of 100% client retention. That number means something when the client can leave at any time.
Proactive alerting across availability, performance, and security metrics with defined response times per SLA tier.
P1 response, war-room coordination, real-time communication, and structured post-mortem with root cause analysis.
RFC process, peer review, rollback planning, maintenance window scheduling, and post-change verification.
Golden config enforcement, configuration drift detection, version control, and automated compliance checks.
Traffic trending, threshold alerting, growth forecasting, and proactive recommendations ahead of capacity events.
TAC case management, hardware RMA coordination, ISP and carrier escalation on your behalf.
Regular service reviews, SLA performance reporting, trend analysis, and executive-ready summaries.
A named account team — not a call centre. People who know your network, not a ticket queue.
Direct escalation path to senior engineers outside business hours. Defined response times, not best efforts.
Standard · Enhanced · Critical — contact us for tier details, response times, and pricing. All engagements are bespoke.
A mid-market enterprise has a well-built network but no internal team capable of 24-hour coverage. They need real engineers available at 2am on a Sunday, not a helpdesk reading from a script.
A carrier's internal NOC handles business-hours incidents well but needs qualified overflow for nights, weekends, and public holidays. Aptient augments the existing team without duplicating tooling or processes.
A company that has just completed a major network refresh wants Aptient to manage the new environment for 12 months while the internal team builds familiarity with the new platform. We transfer knowledge as we go.